Brand Name: Jessica McClintock
Jessica McClintock Inc. Importer, Manufacturing
1400 16th Street
San Francisco, CA 94103
(415) 553-8200 or 800-711-8718
Fax. (415) 553-8313
The garment: Ladies strapless party dress with a shiny gold metallic surface finish. The fabric is a polyester, nylon & spandex blend. The care label simply reads, Professional dryclean short cycle-low heat-use any common organic solvent. There are no International cleanability care symbols.
The problem: After drycleaning the dress almost all the gold pigment finish dissolved resulting in objectionable color change. In this case, further testing reveals that there is risk that the gold finish will soften and begin to fade in any drycleaning solvent.
Whos responsible? The manufacturer, since this dress is labeled as drycleanable and thus must be able to withstand the recommended professional cleaning process.
What to do: This dress should be returned to the place of purchase or manufacturer due to a color defect.