Brand Name: Brooks Brothers
RN#: None on Coat
Manufacturing, Retailer
346 Madison Avenue
New York, NY 10017
Ph. 800-274-1815
www.brooksbrothers.com
The garment: A ladies tan all-weather coat made of cotton. The coat has a fused interfacing made from a blend of cotton, polyester & polyurethane. The care label states: “dry clean only” with no corresponding International Code Symbols.
The problem: During professional drycleaning, as labeled, the fusible interfacing inside this coat separated, shifted and stuck together, causing the shell fabric to pucker and lie unevenly in many areas.
Who’s responsible? The manufacturer since the components used to construct this coat were not able to withstand the recommended care instructions without severe change of appearance.
What to do: This coat should be returned to the retailer or manufacturer.
Click here to download this article.
